Harley | FAQ

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HARLEY DAYS®

FAQ

SHIPPING AND DELIVERY

Where do you ship to?
We ship Worldwide.

Unfortunately we are unable to ship to PO box addresses.

How long does it take to receive a parcel?

For items in stock:

UK delivery is typically via Royal Mail Tracked 48, 3-5 days. Subject to Stock and Courier Services

EU delivery is typically via Royal Mail Tracked post, 7 to 14 days. Subject to Stock and Courier Services

International shipping rates are based on Location. Delivery time is between 10 to 20 days. Subject to Stock and Courier Services

For customised orders, or made to order items:

Please add a further two weeks for delivery

Will I receive my HOG Rally merchandise before the event?

No, Rally Packs and Event merchandise are only available to be collected on site.

Will my order be part shipped if I also include a pre-order item?

If you choose the option to calculate shipping and pay this at checkout, we can ship any available items to you in advance. If you do not pay shipping all items will be collect at event only.

Where is my parcel?
If you have not received your parcel within the estimated time frame please email us at harley@eventmerch.com

International duty information
Please note, duties and taxes may be applicable to any orders outside of the UK.

Returns: No merchandise returns will be accepted. If your shipment is damaged upon arrival, please notify the delivery carrier.

Cancelled Orders: Customers who cancel orders will be billed for all charges incurred up to the date of cancellation, as confirmed by our Customer Service Department.

REFUNDS AND EXCHANGES

What is your returns policy?

You have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge.

To return an item, please send this back to:

Harley Merch Returns, Unit 11 The Edge, Humber Road, London, NW2 6EW

Please note it is your responsibility to ensure that the goods are returned to us safely. Once we have received the return, we will process any refund/exchange.

If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item

Please note that due to health and safety, jewellery is non-refundable unless damaged on delivery.

How long does a return/exchange take?
A return or exchange time will be dependant on the country you are sending it from. For the UK we estimate one week, for Europe and the USA two weeks.

What do I do if my product is faulty?
If your product is faulty please send your product back along side the returns form stating the product is faulty.

Why can’t I return jewellery?
Unfortunately jewellery is non refundable.

Can I take my online order to the store to return exchange?
All online orders will need to be sent back to our warehouse.

ORDERS

Can I pre order products?
We currently offer pre orders on selected products only. Sign up to our newsletter to be kept up to date with new products and pre orders.

Please note that if you order other products alongside your pre order, the order will be shipped to you as a whole once the pre ordered product is available.

Out of Stock products
If the product you wish to purchase is out of stock, please click on the 'Email Me When Back in Stock' button to be kept up to date when available again.

Can I add an item to my order?
Unfortunately you cannot add items to your order once you have checked out.

Can I cancel my order?
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at harley@eventmerch.com or call us on 00442082081166 between 10am-4pm. Please note we cannot cancel your order if it has already been sent.

PROMOTIONAL CODES AND VOUCHERSDo you sell gift vouchers?

Currently we do not sell gift vouchers, however this is something we are working on.

Where do I enter my promotional code?
At the checkout, above your subtotal is a box in which you can enter any discount codes.

My promotional code was not applied, what should I do?
If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us on harley@eventmerch.com

CONTACTING US

Can I leave feedback?
If have any overall comments or feedback you would like to make, please email them to hog@eventmerch.com

How can I contact you?
If you have any queries please email

harley@eventmerch.com or call us on 00442082081166 – lines open 10am-4pm (GMT) Monday to Friday.
If your query is to do with an order please provide the order number where possible.

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